Hire with confidence.
Work with integrity.
Stay protected.

Our commitment

TradeLink Hub — operated by Titan Application Development, LLC — exists to make local trade work more fair and direct. That only works if people feel safe showing up, posting jobs, bidding honestly, and leaving real feedback when work is done.

We invest in trust through:

• Verified Hub accounts — email and phone verification, role-based access (client vs business), and SSO across the forum and trade platforms.
• Documented workflows — job posts, bids, messages, completion photos, and satisfaction outcomes tied to platform records.
• Community standards — forum guides, moderation, and a dedicated Report an Issue path for abuse and scams.
• Responsive review — we triage reports and take action when policies are violated, especially for severe harm.

We are a marketplace facilitator, not a law-enforcement agency or on-site supervisor. You remain responsible for vetting hires, complying with codes, and calling emergency services when people are in immediate danger. Our job is to give you better tools and clearer accountability than anonymous listings.

Verification & identity

Verification raises the cost of throwaway scam accounts. It does not guarantee skill, licensing, or insurance — always confirm what matters for your project.

What we verify

• Email address — required for account recovery and important notices.
• Phone number — SMS verification reduces bulk fake registrations.
• Account role — client vs business paths with appropriate profile fields.
• Google Sign-In — optional; subject to Google’s authentication standards.

What you should verify yourself

• Licensing & insurance — ask for current documents where trades require them in your area.
• Company identity — compare profile name, reviews, and years in business; watch for impersonation of known local companies.
• Scope & price — get written scope before large deposits; be wary of pressure to skip documentation.

Good sign   Business responds in platform messaging, profile matches real company details, and reviews describe specific completed work.

Safe hiring (for clients)

Most jobs on TradeLink go smoothly. These habits reduce risk when hiring any trade professional — on or off any platform.

Before you hire

1. Post a clear job — scope, photos, location area, and timeline help honest businesses bid accurately.
2. Compare profiles — reviews, service area, specialties, and how they communicate in messages.
3. Keep early talk on-platform — creates a record if you need support later.
4. Confirm licensing — for regulated trades, verify credentials with your state or local board when unsure.

Payments & deposits

• Be cautious of 100% upfront payment demands before any work or written agreement.
• Never pay with gift cards, wire transfers to strangers, or “refund the overpayment” schemes.
• If a business pushes you off-platform immediately to avoid records, treat that as a red flag.
• For large projects, use milestones and written change orders — platform messaging helps document agreed changes.

At the job site

• Do not share gate codes or keys in public forum posts.
• Verify the person arriving matches the business you hired when practical.
• For gas, electrical, or structural work, prioritize permitted, code-compliant work over shortcuts.

If something goes wrong

Use marketplace messaging to describe the issue factually. Escalate to Support with job links and redacted screenshots before posting names publicly on the forum.

Professional conduct (for businesses)

Your reputation on TradeLink is an asset. These standards protect clients — and protect honest businesses from bad actors who undercut trust for everyone.

Profile honesty

• Use your real company name and accurate service area.
• Display license and insurance information truthfully; update when expired.
• Do not impersonate another company or use misleading photos of work you did not perform.

Bidding & communication

• Bid only when you intend to perform the work at stated terms.
• Respond professionally; harassment or discrimination violates platform rules.
• Document scope changes in messages — protects both parties.

Completion & reviews

• Upload completion photos where the platform supports them — proof of finished work.
• Do not pressure clients to change reviews, offer kickbacks for five stars, or retaliate after negative feedback.
• Do not create fake client accounts to review yourself or attack competitors.

Coins & marketplace rules

Where coin-based bidding applies, abuse (multi-account farming, automated bidding, evasion of balances) may result in suspension. See Legal for broader terms.

Reviews & reputation integrity

Reviews on TradeLink are meant to reflect real completed work, not marketing campaigns or personal grudges unrelated to a job.

What makes a useful review

• Describes scope, communication, timeliness, and outcome on the actual job.
• Stays factual — strong criticism is allowed; fabrication is not.
• Redacts sensitive details (no full addresses or private message dumps in public posts).

What we may remove or investigate

• Reviews from accounts with no plausible connection to a job.
• Coordinated fake positive or negative campaigns.
• Content that is primarily harassment, threats, or hate speech.
• Extortion (“pay me or I leave bad reviews everywhere”).

We may not remove every review you disagree with — disagreement is not always a policy violation. We do take credible manipulation reports seriously.

Forum & community safety

The forum is for learning, discussion, and structured issue reports — not public shaming or real-time emergency response.

Use the right section

• Report an Issue — active bugs, scams, abuse, SSO failures (with repro steps).
• Suggestions — feature ideas, not current failures.
• How TradeLink Hub Works — general how-to questions.

Moderation principles

• Link to forum posts when reporting abuse — permalinks help moderators act faster.
• Do not encourage brigading or coordinated harassment.
• Redact PII in screenshots attached to public threads.

See pinned guides in each forum section for section-specific rules. Severe abuse may result in account or forum bans.

On-site & physical safety

Trade work happens in real homes and job sites. Platform support cannot dispatch emergency help.

• Immediate danger (fire, gas leak, electrical shock, injury) — call 911 or your local emergency number first.
• Structural or HVAC hazards — stop work and consult qualified professionals; do not rely on forum posts for life-safety decisions.
• After people are safe — document what happened on the platform and contact Support if marketplace behavior contributed to the situation.

Clients: provide safe access and disclose known hazards (asbestos, aggressive pets, unstable structures) when relevant. Businesses: follow OSHA and applicable trade safety practices on site.

What happens after you report

• Our team and moderators review reports when possible — severe abuse may be prioritized.
• We may ask follow-up questions; check back on your thread or support ticket.
• Actions can include warnings, content removal, feature restrictions, or account suspension.
• We generally do not share internal investigation details publicly, especially for individual accounts.
• Product bug fixes may take time; platform-wide resolutions may be announced in Announcements.

The forum is not a real-time ticket system. Critical lockouts may need direct email while you use alternate access paths.

Emergencies & related policies

If someone is in immediate danger, contact local emergency services — not TradeLink support.

• Legal policies — Terms, Privacy, liability, and dispute resolution.
• About TradeLink Hub — mission and how the network fits together.
• Hub sign-in — password resets and account verification.