Overview
Welcome to TradeLink Hub (“Hub,” “we,” “us,” or “our”), operated by Titan Application Development, LLC, a limited liability company organized under the laws of the United States. The Hub is available at titanjobfinder.com and includes the central authentication portal, marketing pages, community forum, and bridges to dedicated trade marketplaces (such as hvac.titanjobfinder.com).
By accessing or using any part of the Hub or connected platforms, you agree to these policies. If you do not agree, do not use our services. These documents are intended to be readable — but they are also binding legal terms. When we say “you” or “User,” we mean any visitor, registered client, business, or forum member.
- Clients — homeowners or property managers who post jobs and hire trade professionals.
- Businesses — trade companies or sole proprietors who bid on jobs and perform work.
- Forum members — participants in community discussions (may overlap with Hub accounts via SSO).
Questions about these policies? Contact support@titanjobfinder.com or use our Support page. For formal legal notices, see Legal Contact below.
Terms of Service
1. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account or enter contracts through the platform. By registering, you represent that the information you provide is accurate and that you have authority to bind yourself or your business.
2. Your Account
Hub accounts are created and managed at titanjobfinder.com/auth. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly if you suspect unauthorized access. We may require email, phone, or identity verification before enabling certain features.
One person or business entity should not maintain multiple accounts to evade restrictions, manipulate reviews, or abuse bidding systems. We may merge or suspend duplicate accounts.
3. Acceptable Use
You agree not to:
- Violate any applicable law, regulation, or third-party rights.
- Post false, misleading, or fraudulent job listings, bids, profiles, or reviews.
- Harass, threaten, defame, or discriminate against others.
- Upload malware, scrape data without permission, or attempt to bypass security.
- Use the platform for spam, phishing, or unsolicited commercial outreach unrelated to legitimate trade work.
- Impersonate TradeLink staff, another user, or a business you do not represent.
- Circumvent fees, coin systems, or marketplace rules through off-platform arrangements designed to avoid platform accountability.
4. Client Responsibilities
When posting jobs, provide accurate scope, location, and access details needed for a fair bid. Do not solicit work that requires unlicensed activity where licensing is legally required. You are responsible for safe access to job sites and for decisions you make when hiring a business.
5. Business Responsibilities
Businesses must maintain accurate company information, licenses where applicable, service areas, and insurance status as represented on their profile. Bids should reflect genuine intent to perform work at stated terms. Completed work should meet agreed scope and applicable codes. Businesses must not solicit off-platform payment in ways that undermine dispute records or consumer protection.
6. Payments & Coins
Where the platform uses virtual coins, credits, or in-app purchase mechanics for bidding or features, those balances have no cash value outside the platform rules we publish. We may adjust coin economics, grant promotional balances, or disable features with reasonable notice when required for system integrity. Direct payment between clients and businesses for actual trade work is governed by your agreement with each other — the Hub is not a bank or escrow service unless we explicitly offer that feature in writing.
7. Reviews & Feedback
Reviews should describe real experiences on completed jobs. We may remove reviews that are demonstrably false, incentivized, retaliatory, or primarily about matters outside the platform’s job record. We do not guarantee publication or removal timelines for user-submitted content.
8. Third-Party Services
We integrate with services such as Google Sign-In and Google reCAPTCHA. Your use of those services is also subject to their respective terms and privacy policies. Links to external sites are provided for convenience; we do not control third-party content.
Privacy Policy
We respect your privacy. This section describes personal information we collect, how we use it, and the choices available to you.
Information We Collect
- Account data — name, email address, phone number, password hash, role (client/business), verification status, and profile details you choose to provide.
- Business profile data — company name, address, service area, license numbers, specialties, photos, and descriptions.
- Job & transaction data — job posts, bids, messages, photos, completion records, reviews, and satisfaction outcomes.
- Forum data — posts, usernames, and preferences when you use the community forum via Hub SSO.
- Technical data — IP address, browser type, device identifiers, log timestamps, and cookies needed for authentication and security.
- Communications — support requests, abuse reports, and correspondence with our team.
How We Use Information
- Provide, operate, and improve the Hub and connected trade platforms.
- Authenticate users, enable SSO between Hub, forum, and marketplaces.
- Facilitate job matching, messaging, reviews, and trust & safety investigations.
- Send transactional messages (verification codes, security alerts, job updates).
- Detect fraud, abuse, spam, and violations of these policies.
- Comply with law, respond to legal process, and enforce our rights.
- Analyze aggregated usage to improve product design (not to sell personal profiles to data brokers).
Sharing of Information
We do not sell your personal information. We may share data:
- Between platform components — so your Hub identity works on HVAC and forum surfaces.
- With other users — as needed for marketplace function (e.g., business profiles visible to clients, job details visible to bidders).
- With service providers — hosting, email/SMS delivery, analytics, and security vendors under confidentiality obligations.
- For legal reasons — when required by law or to protect users, the public, or our rights.
- In business transfers — if we merge, acquire, or sell assets, with notice where required.
Data Retention
We retain account and job records as long as needed to provide services, resolve disputes, meet legal obligations, and maintain platform integrity. You may request deletion of your account subject to limitations (e.g., records we must keep for fraud prevention or legal compliance).
Security
We use industry-standard measures including HTTPS, HttpOnly session cookies, access controls, and monitoring. No method of transmission or storage is 100% secure; use strong passwords and report suspected breaches promptly.
Children
Our services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect personal information from children. Contact us if you believe a child has provided data and we will take appropriate steps.
Your Choices
- Update profile and contact information in account settings or via Hub auth.
- Opt out of non-essential marketing emails using unsubscribe links when provided.
- Manage cookies through browser settings (essential session cookies may be required to stay signed in).
- Request access, correction, or deletion via support@titanjobfinder.com.
SMS / Text Messaging
When you provide a mobile number during registration, login, or password reset, we send one-time verification codes (OTP) by SMS to confirm your identity. These are transactional messages sent only in response to an action you take; we do not send marketing or promotional texts to this number. Message frequency depends on your activity (typically one code per sign-in, registration, or reset request).
- Consent — by entering your phone number and submitting the form, you agree to receive SMS verification codes from TradeLink Hub.
- Message & data rates — may apply, depending on your mobile carrier and plan.
- Opt out / help — reply STOP to any message to unsubscribe, START to opt back in, or HELP for assistance. You may also email support@titanjobfinder.com. Opting out of verification texts may prevent you from completing sign-in.
- No sharing of opt-in data — we do not sell or share mobile opt-in data, consent, or phone numbers collected for SMS with third parties or affiliates for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.
California & Other Regional Rights
Residents of certain states or countries may have additional rights regarding personal data (access, deletion, portability, objection). We will honor applicable legal requests after verifying your identity. We do not discriminate against users who exercise privacy rights.
Marketplace & Job Disclaimers
TradeLink Hub and its trade platforms are marketplace facilitators. We provide tools to discover, communicate, document, and review trade work — we are not the employer of businesses and we are not a party to your service contract unless we explicitly state otherwise.
No Guarantee of Outcomes
We do not guarantee that a job will receive bids, that work will be completed satisfactorily, or that any user is licensed, insured, or suitable for your project. You are responsible for vetting businesses, verifying credentials, and complying with local permit and code requirements.
On-Site Work & Safety
Trade work carries inherent risks. Emergency hazards require immediate contact with emergency services. Platform support is not a substitute for professional inspection, engineering judgment, or legal advice about contracts.
Disputes Between Users
We encourage users to resolve disagreements through platform messaging, documented job records, and good-faith negotiation first. We may review reports and take account action for policy violations, but we are not obligated to mediate every private contractual dispute.
Forum & Community Content
The TradeLink community forum hosts discussions, guides, and peer support. Forum posts are public or semi-public depending on section permissions — do not post information you would not want visible to the community.
Your Content
You retain ownership of content you post, but grant us a worldwide, non-exclusive license to host, display, reproduce, and distribute that content to operate the forum and promote community knowledge (e.g., quoting a helpful guide). You represent that you have rights to content you upload.
Moderation
We and designated moderators may remove content, edit titles, move threads, or restrict accounts that violate forum rules, these policies, or applicable law. Moderation decisions are made in good faith but are not subject to a public appeals court process — contact support with context if you believe a mistake occurred.
Prohibited Forum Content
- Spam, phishing, malware links, or referral scams.
- Harassment, hate speech, doxxing, or sustained personal attacks.
- Posting others’ private information without consent (addresses, gate codes, unpublished job photos).
- Impersonation of staff, businesses, or other members.
- Illegal content or instructions to harm people or systems.
Report forum abuse via the forum moderation tools or Support.
Intellectual Property
The Hub name, logos, site design, software, and original content (excluding user-generated content) are owned by Titan Application Development, LLC or its licensors and protected by copyright, trademark, and other laws.
You may not copy, modify, distribute, or create derivative works of our platform code or branding without written permission. Limited personal, non-commercial viewing and sharing of public pages is permitted.
Copyright Complaints (DMCA)
If you believe material on our services infringes your copyright, send a notice to our legal contact (below) with: identification of the work, identification of the infringing material and its URL, your contact information, a statement of good-faith belief, a statement under penalty of perjury that your notice is accurate, and your physical or electronic signature. We may remove content and terminate repeat infringers.
Disclaimers
THE HUB AND CONNECTED PLATFORMS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant uninterrupted, error-free, or secure operation. Job outcomes, business performance, and user conduct are outside our direct control.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TITAN APPLICATION DEVELOPMENT, LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- Your use or inability to use the services;
- Conduct or content of any user or third party;
- Unauthorized access to or alteration of your data;
- On-site injuries, property damage, or contractual disputes between clients and businesses.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES IS LIMITED TO THE GREATER OF USD $100 OR THE AMOUNTS YOU PAID US (IF ANY) IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS — IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Dispute Resolution & Governing Law
Before filing a formal claim, you agree to contact us at support@titanjobfinder.com and attempt to resolve the dispute informally for at least 30 days.
These policies and any dispute arising from them or the services are governed by the laws of the State of Tennessee, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your jurisdiction apply.
Except where prohibited, you agree that exclusive jurisdiction for disputes not subject to arbitration (if any arbitration clause is added in a future update) resides in courts located in Tennessee, and you consent to personal jurisdiction there.
Class action waiver: Where enforceable, disputes must be brought individually and not as a plaintiff or class member in any purported class or representative proceeding.
Account Suspension & Termination
We may suspend or terminate accounts, remove content, or restrict features if we believe you violated these policies, pose a risk to users, or are required to act by law. We may also terminate inactive accounts after extended periods with notice when practical.
You may stop using the services at any time. Account deletion requests can be submitted via support. Some records may survive termination as described in our retention practices and legal obligations.
Changes to These Policies
We may update these policies to reflect product changes, legal requirements, or security needs. When we make material changes, we will post the updated version on this page with a revised “Last updated” date and, where appropriate, notify users by email or platform notice.
Continued use after changes become effective constitutes acceptance of the updated policies. If you disagree with changes, you should stop using the services and request account deletion.
Legal Contact
For legal notices, copyright complaints, privacy requests, and formal correspondence:
Titan Application Development, LLC
TradeLink Hub / TitanJobFinder
support@titanjobfinder.com (legal & privacy subject line appreciated)
We aim to acknowledge legal correspondence within a reasonable business timeframe. Include sufficient detail for us to identify your account and the nature of your request.